I operate a 48hour cancellation policy - 48hours notice for appointment adjustments or cancellations. Same day cancellations will be charged full price.
Privacy Policy:
From 25th May 2018, the new Data Protection Act 2018 came into place, and I need to inform you what data I hold about you, why I need it, what I will be doing with your data, who I might share it with and when I will destroy it.
What information do I hold, why do I have it and who might I share it with?
Currently I hold appointment records, completed consultation form and treatment records with your details. These include your name, date of birth and various means of contacting you.
Personal data
Phone / mobile number, email address – these are all required so I can contact you.
I will collect your consent at your first appointment.
I will also ask if you consent to us using your details to contact you and send you a news update or offer.
Health Related Data
Consultation Form – all clients/patients must complete a consultation form so I have a full understanding of your medical and health history. This is needed for insurance reasons, but mainly to check if it is safe to treat you. It also helps me understand what medical issues you have and how best I can treat you.
Treatment will not go ahead unless I collect and store these details.
At your first appointment I will collect your consent to me holding these details.
Treatment Records – these are notes detailing what I have found in assessments, what treatment I have given you and how you felt immediately after that treatment. Treatment will not go ahead unless we collect and store these details.
At your first appointment we will collect your consent to us holding these details.
It is a condition of my Insurance Policy to take and retain client records for at least 7 years following the last occasion on which treatment was given. In the case of treatment to minors, records shall be kept for 7 years after they reach the age of majority (18).
I may need to share your data with authorised legal, regulatory and insurance authorities. This will be the professional membership body I am registered with and the insurance company I hold my professional indemnity insurance with.
After 7 years following the last occasion on which treatment was given, I will destroy all of your records by shredding or burning them.
How and where do I hold your data?
All Consultation forms and Treatment records are kept in a secure drawer within my massage studio. Only I have access to these records and I will take all appropriate steps to protect the confidentiality, integrity, availability and authenticity of your data.
Your Individual Rights under the Data Protection Act 2018.
You have:
• the right of access to your personal data;
• the right to object to the processing of your personal data;
• the right to restrict the processing of your personal data;
• the right to rectification of your personal data;
• the right to erasure of your personal data;
• the right to data portability (to receive an electronic copy of your personal data);
My Rights
In exercising your Individual Rights, you should understand that in some situations I may be unable to fully meet your request, for example if you make a request for me to delete all your personal data, I may be required to retain some data for taxation, legal, regulatory and insurance purposes.
You should understand that when exercising your rights, a substantial public or vital interest may take precedence over any request you make. In addition, where these interests apply, I am required by law to grant access to this data for law enforcement, legal and/or health related matters.
Complaints
If you are dissatisfied with the way in which I process your personal data, you have the right to complain to the UK’s Data Protection Supervisory Authority, the Information Commissioner’s Office (ICO). The ICO may be contacted via its website which is https://ico.org.uk/concerns , by live chat or by calling their helpline on 0303 123 1113.
How to contact me
If you have any questions regarding the use of your data and your Individual Rights, please contact me on 07525431743 or info@healthymuscles.co.uk